R.T.F.F.

It would be extremely helpful

Postato il 1 Luglio 2017 in R.T.F.F.
It would be extremely helpful if you placed the information about how to use your reward point system -- especially the fact that you can't use the points to purchase your entire purchase and that if you do you will lose your points -- at the appropriate step at checkout. It's incredibly disingenuous to let someone try to use their points without alerting them to this fact beforehand. Please refund me the points lost in this manner. I had 133 points, and tried to pay with 90 points. Now I only have 43 remaining and no product, and only learned that I could not purchase the pattern this way until AFTER I attempted the purchase and it would not go through. If you do not want to refund me the points, you could allow me to have the product I was attempting to purchase (The Golden Girls). You can check my account to verify that I have previously purchased other patterns to achieve the above amount of points.
It would be extremely helpful if, before having a tantrum, you had just tried to use the search box (or the side bar) located in the same section you used to open the ticket. Schermata 2017-07-01 alle 10.39.21
R.T.F.F.

Something happened, somehow

Postato il 30 Novembre 2016 in R.T.F.F.
Hello, something happened in my computer and I somehow have bought this twice. Are you able to refund one of the purchases please? Best, XXX schermata-2016-11-30-alle-16-40-26
R.T.F.F.

What is the problem?¿?¿?¿

Postato il 23 Giugno 2016 in R.T.F.F.
Email #1

HI….I WOULD LIKE TO PURCHASE THE CHARTS FOR THE YEARLY POSTCARDS TO BE DONE IN CROSS.STITCH.

COULD YOU PLEASE TELL ME IF YOU HAVE IT, HOW MUCH IT IS AND IF I CAN PURCHASE IT DIRECTLY FROM YOU.

THANK YOU VERY MUCH.

XXX

Seguono decine di richieste al server per reimpostare la password con relative email automatiche del sistema. Lei decide di provare a ragionare con il sistema, dicono funzioni, a volte.

Email #2

Yes I did receive it and it is absolutely ridiculous to continue giving you my e-mail and password for the last hour.

I am only interested in a chart of Postcards of the World graph for cross-stitch worth approx. $20.

If it is not possible, thank you but I do not plan to continue wasting my time without getting no where. What is

the problem?¿?¿?¿

Sincerely,

XXX

Schermata 2016-06-23 alle 09.10.03

Cara XXX, ho il dubbio che tu stia usando il modulo di reinvio password a posto di quello di login. I risultati possono essere sconfortanti, lo capisco. Invece di "continuare a darmi la tua email e password per ore", potresti provare a leggere le scritte rosse e in grassetto che compaiono sul tuo schermo.

Le spiego che si era già registrata 15 giorni fa, le do il link all'oggetto che cercava, e dico di cliccare sul link nell'ultima email di richiesta password e poi accedere con la nuova password... Lei cosa fa? Fa un nuovo account con un indirizzo email sbagliato.

Email #3

Hi….now that I got the password and was ready to pay,…..you ask me for the confirmation link. I did not find it in my regular or trash file. Per forza, l'indirizzo email è inesistente...

You want sooooo many steps (3) to make a purchase ……that it seems you do not want to sell. Si noi facciamo così, facciamo di tutto affinché i nostri clienti non comprino da noi. Infatti prima di essere considerato degno di comprare qualcosa devi superare le 7 quest del drago di sangue del monte Mordor e la discesa nel regno degli inferi. Se vai e torni vivo portando sulla testa un bicchiere d'acqua senza versarne neanche una goccia, allora puoi accedere al negozio.

Sorry you cannot accept my payment.

Keep well

XXX

E... Email #4

Hi….I have tried to get through your page to finalize my purchase but you keep asking for the password (si sono proprio io che sto là davanti al computer a chiedere la password ogni volta che qualcuno vuole entrare. Oltretutto, speravi che IO dopo un po' smettessi per sfinimento?). I have submitted it at least 50 times this morning and I cannot get through the payment page.

Why is it so difficult with you to purchase the graph?¿?¿?  I do not understand (questo l'avevo capito). If you want to sell another graph of the “Postcards of the World” please contact me because I am very interested. 

I cannot go through this everyday. Send me an e-mail with the billing page……..you already have my password 50 times over.

Si vabhé. Ci rinuncio. No, in realtà le ho rispiegato tutto da capo per la terza volta e alla fine ce l'ha fatta!!!!

R.T.F.F.

Take it easy

Postato il 2 Aprile 2016 in R.T.F.F.
Schermata 2016-04-02 alle 11.44.411
comments: 0 »
R.T.F.F.

Anxiuos customers

Postato il 8 Marzo 2016 in R.T.F.F.
Hi, I purchased the above yesterday on your website, but the order is still showing as processing on my account. Can you let me know when I will get to download the first two which I think have already come out. Many thanks
Ecco perchè. That's why. Schermata 2016-03-08 alle 17.26.34
It shouldn't have been a dispute, it was just a query.
Perché il pulsante con scritto "apri una disputa" sembra più come "fai una gentile domanda", giusto? Because the button titled "Open a dispute" looks more like "Ask a polite question", right?
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