Hi, my daughter purchased your dr who cross stitch clock with her own money for a friend's Xmas gift. Just opened the file & realized we bought a pattern-not a clock. She's going to be SO disappointed!!!! Can we somehow send files back and get a refund? Heartbroken child

Sorry I am the Grinch (It is mentioned like 3 times in 20 lines that it is a pattern, not a clock).