It would be extremely helpful if you placed the information about how to use your reward point system -- especially the fact that you can't use the points to purchase your entire purchase and that if you do you will lose your points -- at the appropriate step at checkout. It's incredibly disingenuous to let someone try to use their points without alerting them to this fact beforehand. Please refund me the points lost in this manner. I had 133 points, and tried to pay with 90 points. Now I only have 43 remaining and no product, and only learned that I could not purchase the pattern this way until AFTER I attempted the purchase and it would not go through. If you do not want to refund me the points, you could allow me to have the product I was attempting to purchase (The Golden Girls). You can check my account to verify that I have previously purchased other patterns to achieve the above amount of points.
It would be extremely helpful if, before having a tantrum, you had just tried to use the search box (or the side bar) located in the same section you used to open the ticket.
I wanted to buy a pattern, but why do I have to give my complete address and phone number for billing?? It's just a download!
In other sites I don't even have to sign in, I just pay through paypal and download.
I just wanted to state my discomfort. I'm sorry but if I finally do buy the pattern I will be giving you false information.
Also, I don't like it that you present the price without taxes, and you add 20% only when checking out. I'd rather you had given the actual amount I will have to pay, right from the start.
Courteousness is you second name right? It's called invoice, together with VAT Moss.